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Cancellation Policy

You can cancel your booking using the DwellStays App
The applicable refund amount which will be in the form of coins/Points, will be credited to you within 24 hrs. DwellStays reserves the right to debit from DwellStays wallet, in case of cancellation amount being higher than money already paid by you.
Flexible Cancellation (1-7 Days): Guests can cancel till 7 days for 50% refund and refund will be in the form of coins which can be used for next booking.
Each coin will have value = rs 50 paise
(1 coin = 50 paise)
No refund for cancellation made 6 days or less before check in
No-Show Policy: Guests who do not arrive within 24 hours of the check-in time will be charged the total reservation amount.
Early Departure: No refund for early departure; the full reservation amount will be charged.
Force Majeure: In the event of unforeseen circumstances, such as natural disasters or government-imposed travel restrictions, DwellStays reserves the right to modify or waive cancellation fees.
Some Hotels do not accept bookings from unmarried couples, do not accept local id proofs. This information is available to the Guest prior to making the booking through the App. For any cancellations or check-in denial associated with such bookings that are dishonoured by the Hotel, DwellStays shall be under no obligation to refund any amount to the Guest.
Hotels reserve the right to deny check-in where customers are unable to provide a valid government id or where minor Guests are travelling unaccompanied or if the Hotel is suspicious of the Guests check-in at it’s Property. Under all such cases DwellStays shall be under no obligation to refund any amount to the Guest.

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